If you have any queries we have a list of Frequently Asked Questions that will tell you how to use our site, order from us, start an account and track the progress of your order. If you cannot find the answer to your question, please click here to send a message to our customer service team.
For order, delivery or website related queries please contact:
Telephone: 01507 610 214
Monday – Friday: 9am to 5pm
Saturday and Sunday: Closed
For Neutral brand or product related queries please or free laundry dosing devices (dosing ball for liquids and dosing scoop for powders) contact:
Telephone: UK: 0800 6781033 / IE: 1850 404060
Monday – Friday: 8am to 6pm
Bank Holidays: 8am - 6pm
Manufacturer name and address for Personal Care products:
Unilever Dept ER,
NeutralSensitiveSkin.com Customer Service Department:
Lencraft Disbtribution Centre,
Feel free to write to us at the office address above, but please note that this is not the address to return items to. If you need to return a product to us, please contact Customer Service who will advise you how to proceed.
We are always looking for ways to improve and would love to hear your opinions. Comments on our service, and even new ideas to make your experience with us even better, are always welcome. You can let us know what you think by emailing our Customer Relations Team on firstname.lastname@example.org
Please note: Customer Relations cannot respond to customer service enquiries. If you have a question about shopping with us, or about an order you have already placed, you can contact Customer Services using our online Message Centre. Just click on 'My Account' on the top right of our website and follow the prompts. The Customer Relations Team opening hours are Monday-Friday 9am – 6pm.